Refund policy

We want you to feel confident shopping at Ventanovax.

📅 Return Window

• Returns and exchanges are accepted within 30 days of delivery.

✅ Eligibility Conditions

• Items must be unused and in original packaging.
• Proof of purchase is required.
• Returns must be authorized by our customer service team.

🔁 Free Returns

• Eligible returns within 30 days are free of charge.

💳 Refunds

• Once your return is received and inspected, we will notify you of approval.
• Approved refunds will be processed to your original payment method within 5–10 business days.